Yes you can. If there are more than 7 days left until the end of the planned execution of your order, you can immediately write to us at hello@tamo.design and we will try to meet your needs.

If you know that delivery within the time limit set by us will not be possible, please contact us to set a new date. We will try to offer appropriate storage conditions for your purchase in the event of a distant completion date or postpone the production of the ordered item.

Yes. If there are less than 7 days left to delivery, you can expect the exact delivery to be determined and contacted by TAMO logistics. You can, for example, inform us by writing to hello@tamo.design or by contacting us at +48509457171 in order to propose the appropriate date and time of delivery.

Usually not. Most of our furniture is delivered in its entirety without assembly directly to your door. Our delivery is a door-to-door service. Often, the size and weight of the furniture require additional commitment from the customer when receiving the order. A person to help in bringing it will certainly be enough for our driver to be able to leave the purchased product in the right place together with you. If you have any doubts or additional questions before delivery, please contact us at hello@tamo.design or by contacting us at +48 575 661 778

Please check the shipment carefully. Unpack the product at the supplier or courier. You should assess the condition of the shipment and only after the initial inspection, if nothing raises our concern, sign the acceptance report. This is very important, because after signing the acceptance report, any claims regarding a damaged or incomplete product may be much more difficult.

There is such a possibility. You can choose the delivery option as: personal collection when placing your order. You can also inform us about it by e-mail at hello@tamo.design and we will change the delivery option in the order for you.

If the delivery address is in Poland, we will deliver your furniture for free. Free delivery of all our furniture in Poland is our standard. We work only with trusted transport companies.

At the moment we do not have a showroom to which we can invite you. Our business model is e-commerce. Thanks to this, we can offer you attractive prices :)

Our furniture is available through our website www.tamo.design. You can buy our furniture through the online store at this address.

Although we know that fit is important in the interior, we are reluctant to change the dimensions of our products. We consider each non-standard solution individually, but in most cases changes are not possible. 5n

Of course. You can purchase samples through our website. Choose the type of finish or material you are interested in and add to the basket. Samples can be found at this address -LINK

Of course. Our furniture is ready to go to your project. On each product page there is a "downloads" tab. There you will find a redirect to a page with 3D models. If you need dedicated models for Sketch Up, we recommend our furniture on the Warehouse 3D platform

Returns can be made using the return form which can be downloaded here. You can also contact us via e-mail hello@tamo.design to inform us of your wish to return. We will provide all the information you need to efficiently guide you through the return procedure.

We have allowed up to 50 days for returns from the date of delivery. You can use this time to make a decision.

In the same way you purchased the product. By bank transfer or refund from the payment gateway. Returned funds cannot be returned in cash.

As a standard, the cost of returning the product in Poland in a transport package is free of charge. However, you must take into account that the return of an unpackaged product, not ready for collection, may cost up to 20% of the product value and the refund will be reduced by this amount.

If the product has been damaged in transport, it should not be accepted. Do not sign the acceptance report. Our transport will send the product back immediately, the defect will be removed or the product will be replaced with a new one, free of defects. However, if the product was damaged after receipt, or the damage was noticed after signing the protocol, write to us at hello@tamo.design and we will try to find a suitable solution.

Complaints can be submitted via the e-mail address hello@tamo.design. Fill out the complaint form and send us photos of defects or damage to the product. We will try to propose an appropriate solution. The complaint form can be downloaded here.

We will try to make your complaint wait as soon as possible. We have 14 days to do so, but we usually consider complaints in less than 7 days. Please be patient for a moment.

All information regarding the purchase, warranty, complaints and settlements are included in our regulations available at this address -LINK

All necessary information on the care, renovation and use of wooden furniture can be found here