Yes, you can. If your order has not yet been dispatched, you can write to us at hello@tamo.design and we will try to help you with changing the delivery address.

If you know that delivery within the time limit set by us will not be possible, please contact us to set a new date. We will try to offer appropriate storage conditions for your purchase in the event of a distant completion date or postpone the production of the ordered item.

In the case of delivery of large-sized products, you will be contacted by a transport company prior to delivery to arrange a convenient delivery time.

Smaller products are sent via courier companies and in this case the exact delivery time is not given.

You can also contact us to our email hello@tamo.design or by phone +48 575 661 778 to suggest a suitable delivery date.

Usually no. Most of our furniture is delivered completely, without the nesecity of assembly, straight to your address. Our delivery is a door-to-door service.

Often the size and weight of a piece of furniture requires an additional involvment from the customer when collecting the order.

Smaller products are transported by courier companies and delivered to your door.

If you have any doubts or additional questions before delivery, please contact us at hello@tamo.design or +48 575 661 778

Please check the package carefully. Unpack the product in front of the supplier or courier. Evaluate the condition of the parcel and only after a preliminary visual inspection, if there is nothing to be concerned about, accept the order. This is very important in case of possible claims for a damaged or incomplete product.

This option is only possible for certain products. If you are interested in the option of personal collection in Gdynia, Poland please contact us by email at hello@tamo.design and we will provide you with all details.

Once you added the products you are interested in to your shopping cart and entered your delivery address, our system will automatically calculate the cost of delivery to you. We offer free delivery of selected products in Poland and several other countries. We only work with trusted transport companies.

If the delivery location of an order is on one of the European islands, we reserve the right to charge additional transport costs. In such cases, we will inform the customer of the additional fee, and the customer will have the option to cancel the contract or pay the extra delivery cost. For any questions regarding transport to islands, please contact our customer service department at hello@tamo.design.

At the moment we do not have a showroom to which we can invite you. Our business model is e-commerce.

Our furniture is available through our website www.tamo.design. You can buy our furniture through the online store at this address.

Although we know that good fit is important in an interior, despite our sincere intentions, unfortunately we cannot make changes to catalogue products. A change in the design of a piece of furniture will not be accepted by our production department, so we will not be able to accept such an order. We make every effort to ensure that our catalogue is as varied and customised to our customers' needs as possible. We encourage you to purchase our catalogue products.

Of course. You can purchase samples through our website. Choose the type of finish or material you are interested in and add it to the basket. Samples can be found here

Of course. Our furniture is ready to use in your project. On each product page there is a "downloads" tab. There you will find a redirect to a page with 3D models. If you need dedicated models for Sketch Up, we recommend our furniture on the Warehouse 3D platform

Please contact us by email at: hello@tamo.design to inform us of your wish to make a return. We will provide you with all the necessary information to guide you smoothly through the return procedure.

You can make a return within 50 days of delivery. You can use this time to make a decision.

Refund will be made by traditional transfer to your bank account number.

The cost of return transport is the same as the cost of delivery. If your order was eligible for free delivery, please contact us by email at: hello@tamo.design and we will provide you with all the information regarding return cost.

If the product is damaged in transit, you should refuse to accept delivery. The courier will send the product back to us and the defect will be rectified or the product will be replaced with a new, defect-free one. However, if the product is damaged after receipt, or the damage is noticed after receiving the package, please write to us at hello@tamo.design and we will verify the situation and try to find a suitable solution.

Complaints can be submitted to our email address hello@tamo.design. Send us pictures of the defects of the product and a description of damage. We will try to offer a suitable solution.

We will try to verify your complaint request as soon as possible. We have 14 days to do this, but we usually process complaints in less than 7 days.

All information regarding the purchase, warranty, complaints and settlements are included in our regulations available at this address -LINK

All necessary information on the care, renovation and use of wooden furniture can be found here.