We cooperate with trusted transport companies. Smaller products are sent via courier companies. Large-scale products, on the other hand, are transported by dedicated transport companies. All of this is done to ensure the highest quality delivery and product safety in transit when fulfilling your order.

The time it takes us to process your order and deliver your furniture depends on several factors - the efficiency of our workshop, the availability of material and logistical conditions. You can find out the approximate lead time when you place your order. It is displayed next to each product. You will receive detailed information from our consultant during the production process.

We do our best to ensure that every product meets your expectations. However, there are times when, regardless of our efforts, a customer decides to cancel the order. Below you will find information on how to proceed in such cases. Delivery information is also included.

Not sure about your TAMO furniture? We offer the convenience of a return on demand. If you're not satisfied with your purchase, we can assist you in arranging the return transport. The cost of the return transport is covered by the customer. If your order included free shipping, please contact us via email at hello@tamo.design, and we will provide you with the return transport cost and all necessary details.

You have 50 days from the delivery date to return the product. Simply contact us and let us know about your intention to return. For further details, please reach out to us by email. You can also download the return form and send it to hello@tamo.design.

The cost of delivery is shown in the shopping cart after you add the products you are interested in and enter the delivery address. We also offer free delivery of selected products within Poland and few other countries. We only work with trusted transport companies.

Delivery costs within the European Union outside of Poland:
Delivery costs are based on location and products ordered and are visible in the shopping cart.

Delivery to Switzerland, Norway and the UK:
We deliver furniture to Switzerland, Norway and the UK, however, you must be aware of additional customs fees. These will be charged directly by the local tax authorities and must be paid separately by the customer. If you have further questions about additional charges, please contact your local tax authority. For delivery enquiries to those countries, please send messages to: hello@tamo.design. We will contact the transport company to calculate the delivery cost to you.

Delivery to European islands:

If the delivery location of an order is on one of the European islands, we reserve the right to charge additional transport costs. In such cases, we will inform the customer of the additional fee, and the customer will have the option to cancel the contract or pay the extra delivery cost. For any questions regarding transport to islands, please contact our customer service department at hello@tamo.design.

We know that everyone has the right to change their mind. That's why you can always cancel your order before it's shipped and we will transfer you 100% of your money back. The refund will be made within 14 days. Just let us know at hello@tamo.design and we will inform you in what mode we will carry out the cancellation and refund.

The product must be in undamaged condition and free of any signs of use in order to be returned. Only catalog products are eligible for return. The customer is responsible for the cost of return shipping. The returned product must be packed in a way that ensures safe return to our company, preferably in its original packaging. The intention to return the furniture should be reported to hello@tamo.design

After receiving the package, be sure to check the product and let us know if anything is missing or damaged in transit. If you notice damage to the product during transport or you receive a product with signs of use or improper treatment, you should report it. Please ensure that any damage is properly documented. Take a photo of the packaging or accurately describe the condition of the product, preferably in the presence of the carrier, so that we can fairly consider your complaint. Depending on the product and your preferences, we will either refund part of the value of your order or send you a replacement part that arrived damaged. You can also submit a complaint and request a replacement of the furniture.