Way of transportation
We cooperate with trusted transport companies. We also have our own assembly and logistics team. All this to ensure the highest quality delivery and product safety in transport when fulfilling your order.
The time in which we will process your order and deliver your furniture depends on several factors. From the efficiency of our studio. Availability of material and logistic conditions. When placing an order, you can find out the approximate delivery time. You will receive detailed information from our consultant during the execution of the order. We try to make each product meet your taste and needs. It happens, however, that the customer, regardless of our efforts, resigns from the purchase. Information on what to do in such cases is provided below. We also include delivery information.
50 days to return
Are you not convinced about the TAMO furniture? We give you the comfort of returns on demand. If you don't like it, we will take it from you. You have 50 days to do so, counting from the date of delivery. All you have to do is write to us and let us know you want to do so. You will receive more details by writing to email@example.com
We offer free delivery of selected products within Poland. We only cooperate with trusted transport companies.
Delivery costs within the European Union outside Poland.
The delivery cost is added based on the location and is visible in the order basket.
Delivery to other countries
Delivery to Switzerland, Norway and Great Britain We deliver furniture to Switzerland, Norway and Great Britain, however, you have to remember about additional customs fees. These will be charged directly by the local tax authorities and must be paid separately by the customer. If you have further questions regarding additional charges, please contact your local tax office. For delivery inquiries, please send messages to: firstname.lastname@example.org
We know that everyone has the right to change their mind. That's why you can always cancel your order before it's shipped and get 100% of your money back. We have 14 days to transfer your money back. Just let us know at email@example.com and we will inform you in what mode we will carry out the cancellation and refund.
Return of the product undamaged
An undamaged product must not show any signs of use to be returned. Only catalog products are returnable. The customer in Poland bears part of the cost of transporting the furniture. For international orders, a shipping fee is charged equal to the cost of shipping the goods at the time of order. In order to be returned, an undamaged product must be packed in a way that allows the furniture to be safely returned to our company. If you wish to return a piece of furniture, please send it to firstname.lastname@example.org.
Damaged or defective product
After receiving the package, be sure to check the product and let us know if anything is missing or damaged in transit. When the furniture is collected by our transport, you will be asked to fill in the delivery form. If you notice damage to the product during transport or you receive a product with signs of use or improper treatment, you should report it. Please ensure that any damage is properly documented. Take a photo of the packaging or accurately describe the condition of the product, preferably in the presence of the carrier, so that we can fairly consider your complaint. Depending on the product and your preferences, we will either refund part of the value of your order or send you a replacement part that arrived damaged. You can also submit a complaint and request a replacement of the furniture.