We cooperate with trusted transport companies. Smaller products are sent via courier companies. Large-scale products, on the other hand, are transported by dedicated transport companies. All of this is done to ensure the highest quality delivery and product safety in transit when fulfilling your order.

The time it takes us to process your order and deliver your furniture depends on several factors - the efficiency of our workshop, the availability of material and logistical conditions. You can find out the approximate lead time when you place your order. It is displayed next to each product. You will receive detailed information from our consultant during the production process.

We do our best to ensure that every product meets your expectations. However, there are times when, regardless of our efforts, a customer decides to cancel the order. Below you will find information on how to proceed in such cases. Delivery information is also included.

Are you not convinced about the TAMO furniture? We give you the comfort of returns on demand. If you do not like the product you have purchased, we will collect it from you. The transport cost for returning the product is the same as the delivery cost. If your order was eligible for free delivery, please contact us by email at: hello@tamo.design and we will provide you with all the information. You have 50 days from the day of delivery to make a return. All you need to do is let us know. You will receive more details by contacting us by email.

The cost of delivery is shown in the shopping cart after you add the products you are interested in and enter the delivery address. We also offer free delivery of selected products within Poland and few other countries. We only work with trusted transport companies.

Delivery costs within the European Union outside of Poland:
Delivery costs are based on location and products ordered and are visible in the shopping cart.

Delivery to Switzerland, Norway and the UK:
We deliver furniture to Switzerland, Norway and the UK, however, you must be aware of additional customs fees. These will be charged directly by the local tax authorities and must be paid separately by the customer. If you have further questions about additional charges, please contact your local tax authority. For delivery enquiries to those countries, please send messages to: hello@tamo.design. We will contact the transport company to calculate the delivery cost to you.

Delivery to European islands:

If the delivery location of an order is on one of the European islands, we reserve the right to charge additional transport costs. In such cases, we will inform the customer of the additional fee, and the customer will have the option to cancel the contract or pay the extra delivery cost. For any questions regarding transport to islands, please contact our customer service department at hello@tamo.design.

We know that everyone has the right to change their mind. That's why you can always cancel your order before it's shipped and we will transfer you 100% of your money back. The refund will be made within 14 days. Just let us know at hello@tamo.design and we will inform you in what mode we will carry out the cancellation and refund.

An undamaged product must not bear any signs of use in order to be returned. Only catalogue products can be returned. For international orders, a shipping fee is charged equal to the cost of shipping the goods at the time of order. If your order was eligible for free shipping, please contact us and we will tell you what the cost of your return will be. The returned product must be packed in a way that allows the safe return of the furniture to our company, preferably in the original packaging. The wish to return the furniture should be addressed to hello@tamo.design.

After receiving the package, be sure to check the product and let us know if anything is missing or damaged in transit. If you notice damage to the product during transport or you receive a product with signs of use or improper treatment, you should report it. Please ensure that any damage is properly documented. Take a photo of the packaging or accurately describe the condition of the product, preferably in the presence of the carrier, so that we can fairly consider your complaint. Depending on the product and your preferences, we will either refund part of the value of your order or send you a replacement part that arrived damaged. You can also submit a complaint and request a replacement of the furniture.