Regulations for using the www.tamo.design store
valid from 02/01/2020

The
shop available at the internet address www.tamo.design (hereinafter
referred to as the online shop) is run by "TAMO Marcin Laskowski", ul.
Polska 7, 81-359 Gdynia) entered into the Business Activity Register
kept by the Mayor of Gdynia under number 3920, NIP 584 254 08 63, REGON
220366854; e-mail address: hello@tamo.design

CONTENTS:
PROVISION OF SERVICES BY ELECTRONIC MEANS
1. Terms of providing services by electronic means.
2. Technical requirements for cooperation with the ICT system used by the Seller.
3. Methods and technical means for correcting and detecting errors in the entered data.
4. Terms of termination of the contract for the provision of electronic services.
5. Complaints regarding the provision of electronic services.
SALE
1. Terms of concluding a sales contract.
2. Delivery methods.
3. Payment methods.
4. Right to withdraw from the contract.
5. Warranty - Consumers.
6. Modifications of the Seller's liability in terms of sales to the Entrepreneur.
FINAL PROVISIONS
1. Personal data.
2. Copyright.
3. Final Provisions.

•
REGULATIONS - these regulations covering the conditions of using the
www.tamo.design Online Store as part of the provision of electronic
services and the general terms and conditions of sale between the
Customer and the Seller running the Online Store.
• STORE - Seller's online store available at www.tamo.design. The online store sells wooden furniture.
•
SELLER - via "TAMO Marcin Laskowski", ul. Polska 7, 81-359 Gdynia)
entered into the Business Activity Register kept by the Mayor of Gdynia
under the number 3920, NIP 584 254 08 63, REGON 22036685.
• CUSTOMER -
an entity for which services may be provided electronically or who
intends to conclude or terminate a Sales Agreement with the Seller.
•
CONSUMER - pursuant to art. 221 of the Act of April 23, 1964 Civil Code
- a natural person performing a legal act not directly related to its
business or professional activity.
• CUSTOMER ACCOUNT - marked with
an individual name (login) and password provided by the Customer, a
record containing the Customer's data used, among others, to to
supervise the orders placed, billing data and preferences regarding
selected functionalities of the Store.
• REGISTRATION FORM - a form available in the Online Store that allows you to create a Customer Account.
•
REGISTRATION FORM FOR NEWSTETTER - a form available in the Online Store
www.tamo.design that allows you to subscribe to the newsletter provided
by the Seller.
• ORDER FORM - a form available in the Online Store www.tamo.design that allows you to place an Order.
•
ENTREPRENEUR - pursuant to art. 4 of the Act of March 6, 2018
Entrepreneurs' Law - An entrepreneur is a natural person, a legal person
or an organizational unit that is not a legal person, to which a
separate act grants legal capacity, conducting business activity.
•
SALES AGREEMENT - means a distance sales contract, on the terms set out
in the Regulations and applicable law, between the Customer and the
Seller.
• SUBMISSION OF AN ORDER - the Customer submits an offer to
the Seller to conclude a contract for the sale of the Goods being the
subject of the order, specifying in particular the type and number of
the Goods. The order may be placed after accepting these Regulations.
•
CONCLUSION OF A SALES AGREEMENT - a declaration of intent constituting
the conclusion of a contract for the sale of Goods between the Customer
and the Seller, specifying in particular the price, type and quantity of
the Goods. The sales contract is concluded by the Seller confirming
receipt of the Order and sending an e-mail with an indication that the
Order has been accepted for execution (i.e. acceptance of the offer
submitted by the Customer).

SERVICES PROVIDED ELECTRONICALLY
1. TERMS OF PROVIDING SERVICES BY ELECTRONIC MEANS
2. The provision of electronic services by the Seller is free, voluntary and available 7 days a week, 24 hours a day.
3. The contract for the provision of electronic services is concluded for an indefinite period and consists of:
4. maintaining an account in the Online Store;
5. sending the company Newsletter;
6.
The contract for the provision of electronic services is one-off and
expires when individual activities are performed using the form.
Activities may consist of:
7. providing the process of placing an Order in the Online Store;
8.
The Seller reserves the right to temporarily or permanently suspend the
provision of individual services provided electronically.
9. Reading
and accepting these Regulations and the Privacy Policy is a condition
for concluding a contract for the provision of electronic services.
Acceptance of the Regulations and the Privacy Policy should be confirmed
by checking the appropriate check-box placed in the process of
concluding contracts for the provision of electronic services.
10. In
order to set up an Account in the Online Store, the Customer must
register via the Registration Form available on the Online Store website
www.tamo.design or when placing an Order. In order to register an
Account, it is necessary to provide basic contact details and an e-mail
address, the lack of them results in refusal to provide electronic
services. After confirming the Registration Form, the Customer is
informed about the creation of an account to the e-mail address
indicated by him, at which point his Account will be created. This
moment constitutes the conclusion of a contract for the provision of
electronic services consisting in maintaining an Account in the online
store www.tamo.design. Setting up and using the Account is optional,
voluntary and free of charge.
11. For customers with whom an
agreement for the provision of electronic services has been concluded
consisting in maintaining an Account in the Online Store, the Seller may
sell goods under various sales campaigns limited in time and quantity.
Both the amount of available goods and the duration are given
individually for each campaign.
12. The newsletter service consists
in sending by the Seller, to the Customer's e-mail address, a message
containing information about the Seller's Goods or services. The
newsletter is sent only to customers who have voluntarily subscribed. An
agreement for the provision of electronic services consisting in
sending a newsletter may be concluded by any Customer who enters his or
her e-mail address in the newsletter registration form available on the
website of the Online Store www.tamo.design. In addition to the
obligations referred to in par. I point 5 of the Regulations, the
conclusion of the contract in the above scope is conditioned by the
Customer's consent to provide him with the newsletter. Acceptance is
made by ticking the appropriate check-box placed when making a
subscription or by taking another equivalent action by the Customer
demonstrating the willingness to subscribe to the newsletter. At the
moment of subscribing to the newsletter by the Customer, an agreement
for the provision of electronic services consisting in sending the
newsletter is concluded. The customer may unsubscribe from the
newsletter at any time by unsubscribing via the link contained in each
message containing the newsletter or by e-mail contact at
hello@tamo.design
13. Agreement for the provision of electronic
services consisting in enabling the submission of an Order in the online
store www.tamo.design by completing the Order Form. After selecting the
Goods and adding them to the "basket", the Customer proceeds to place
the Order. The customer is redirected to the subpage of the Online Store
on which the Order Form is located. The Customer may place an Order
accordingly - by logging into the Customer Account, place an Order
without a Customer Account, set up a Customer Account in the course of
placing the order. The Order Form should be completed with contact
details and an e-mail address. When placing an order by a Customer who
has an Account in the Online Store, the Order Form will be automatically
completed with the data provided when registering the Account. After
approval of the Order Form, the Customer is informed about the
acceptance of the order for execution to the e-mail address provided by
him, at which point an agreement for the provision of electronic
services is concluded, consisting in enabling the submission of an Order
in the Online Store. At the same time, placing an Order constitutes
submitting an offer to the Seller by the Customer to conclude a contract
for the sale of the Goods being the subject of the order.

14. The
Seller is entitled to block the Customer's access to services provided
electronically, if the Customer acts to the detriment of the Seller or
other Customers, violates the Seller's good name, violates the good
image of the www.tamo.design Online Store brand, violates the law or the
provisions of the Regulations, and also when blocking access to
services provided electronically is justified by security reasons.
15.
In the event that the Customer or another third party considers that
the content published on the website of the Online Store www.tamo.design
violates their rights, decency, personal rights, morality, beliefs,
feelings, principles of fair competition, know-how, secret commercial
law, it shall immediately notify the Seller of a potential breach. The
Seller, notified of a potential infringement, takes immediate action to
remove the content causing the infringement from the www.tamo.design
Online Store website.
16. TECHNICAL REQUIREMENTS NECESSARY FOR COOPERATION
WITH THE ICT SYSTEM USED BY THE SELLER
17.
The Seller will make every effort to ensure that the use of the
www.tamo.design Online Store is possible with the use of all popular web
browsers, operating systems (including mobile) and regardless of the
method of Internet connection.
18. In order to set up an Account and
place an Order in the online store www.tamo.design and to use other
services provided electronically by the Seller, it is necessary for the
Customer to have an active e-mail account.

III. METHODS AND TECHNICAL MEANS FOR DETECTION
AND CORRECTING ERRORS IN ENTERED DATA
1.
When placing an Order, until the "Order and pay" button is pressed, the
Customer has the option of modifying the entered data and modifying the
selected Goods. Verification, error removal or correction of the Order
can also be made by sending an e-mail to the Seller at
hello@tamo.design, or by phone at (+48) 575 661 778.
2. After placing
the Order, a confirmation of receipt of the Order along with a summary
of the Order will be sent to the e-mail address provided in the Order.
In the event of an intention to correct the error, the Customer has the
right to correct the Order within 24 hours from the moment of its
submission.
3. TERMS OF TERMINATION OF THE CONTRACT FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS.
4.
A contract for the provision of electronic services consisting in
maintaining an Account in the Online Store and sending a newsletter,
which are indefinite contracts of a continuous nature, may be
terminated. The customer may terminate the contract by resignation made
available through the customer account or contained in the content of
the newsletter or by sending a relevant statement to the e-mail address
of the Seller: hello@tamo.design
5. The Seller may terminate the
contract for the provision of electronic services for an indefinite
period of a continuous nature in the event that the Customer provides
content that is unlawful or violates decency or the provisions of these
Regulations with immediate effect.
6. TERMS OF TERMINATION OF THE AGREEMENT FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS
CONSISTING IN KEEPING AN ACCOUNT IN THE ONLINE STORE
7.
The Seller takes actions necessary for the correct and fully correct
operation of the tamo.design Online Store to the extent that results
from the current technical knowledge and undertakes to remove any
irregularities reported by Customers. Complaints related to the
provision of electronic services via the Online Store www.tamo.design
may be submitted by the Customer by sending an e-mail to the e-mail
address hello@tamo.design or by phone at (+48) 575 661 778.
8. The
Seller will respond to the complaint immediately, no later than within
14 days. The response to the complaint is sent to the e-mail address
provided by the Customer.

SALE
1. CONDITIONS OF CONCLUDING THE SALES AGREEMENT.
2.
All information about the goods provided on the website of the Online
Store www.tamo.design does not constitute an offer within the meaning of
art. 66 of the Act of April 23, 1964 Civil Code.
3. The prices of the Goods shown on the website of the Online Store www.tamo.design are given in Polish zlotys and include VAT.
4.
The prices do not include shipping costs, which are shown when placing
the Order and additionally confirmed in the order summary.
5. Orders
can be placed via the Online Store www.tamo.design using the Order Form,
as well as to the e-mail address: hello@tamo.design
6. The Seller,
after reading and accepting the content of the Order, confirms the
receipt of the Order placed by the Customer. Confirmation of receipt
takes place by sending an e-mail with an indication that the Order has
been accepted for execution and has the status "Confirmed". The
confirmation contains all the essential elements of the order (a list of
Goods with an indication of their names, prices and Customer data).
7.
As soon as the Customer receives an e-mail confirming the acceptance of
the Order for execution, a Sales Agreement is concluded between the
Customer and the Seller, which is valid until the performance of the
services by each party - including the provisions and rules regarding
withdrawal from the contract and liability for defects (warranty).
8.
The validity period of the placed order is 7 days. If during this time
the Customer does not collect the order, does not pay for it, does not
receive a positive credit decision or the Store will not be able to
contact the Customer to complete the order - the Store will cancel the
order.
9. Ownership of the purchased Goods is transferred to the
Customer when the entire transaction price is credited to the Seller's
account (the price of the Goods together with any shipping costs and
other services offered by the Seller under the ).
10. Entrepreneurs
wishing to receive a VAT invoice for the order are required to provide
data enabling its issuance, including in particular the NIP number. If
the sale to the Entrepreneur is to be documented with a fiscal receipt,
failure to provide the NIP number when placing the order will result in
the inability to issue a VAT invoice to the Entrepreneur.

VII. METHODS OF DELIVERY
1.
The delivery of the ordered Goods is carried out by a courier or
transport company specialized in delivering parcels on the territory of
Poland, personal collection is also possible. All shipments are carried
out in the "door to door" mode, i.e. to the first architectural
obstacle. Our terms and conditions for the provision of transport
services are consistent with the general terms and conditions for the
provision of transport services of the carriers we cooperate with.
Detailed information on deliveries is available on the store's subpage
www.tamo.design in the Delivery and Returns tab.
2. The Customer selects the delivery method when placing the Order.
3.
Delivery costs are indicated when placing the Order. They depend on the
type of goods and the method of delivery chosen by the Customer.
4.
If the Customer chooses the method of payment by bank transfer or
electronic payment, the order processing time is counted from the moment
the payment is credited to the Seller's bank account.
5. If the
Customer chooses the "cash on delivery" payment method, the order
completion time is counted from the moment of concluding the sales
contract in accordance with the terms of these Regulations until the
moment of completing and sending the Goods.
6. The Seller reserves the right to disable or change individual forms of payment and delivery of goods.
7. The delivery time of the Goods depends on the method of delivery chosen by the Customer.
8.
After delivering the shipment to the destination, the Customer is
obliged to examine the condition of the shipment before collecting it
from the carrier. If, before handing over the consignment, it turns out
that it has suffered a loss or damage, the carrier is obliged to
immediately establish the condition of the consignment and the
circumstances of the damage in a protocol. The carrier also performs
these activities at the request of the addressee of the shipment
(Client), if he finds that the shipment is damaged.
9. Based on the
order placed, the seller may choose a carrier for the delivery at its
own discretion. The companies providing transport services for the
Seller are: DPD PL, UPS, RABEN, Poczta Polska, Rohling SUUS, TNT, FEDEX,
Schenker, Rhenus Logistics, AMBRO Express, JAS-FBG.

10. If the
delivery location of an order is on one of the European islands, we
reserve the right to charge additional transport costs. In such cases,
we will inform the customer of the additional fee, and the customer will
have the option to cancel the contract or pay the extra delivery cost.
For any questions regarding transport to islands, please contact our
customer service department at hello@tamo.design.

VIII. PAYMENT METHODS
1. The Seller provides the following payment methods:
2. payment on delivery on delivery;
3. payment by traditional bank transfer to the Seller's bank account: mbank, PL38114020040000350245481990
4. Electronic payments using payment intermediaries;
5. Payment by credit card: Visa, MasterCard.
The Seller stipulates that the above-mentioned forms of payment may be modified, periodically disabled or exchanged for others.
1.
Complaints arising from non-performance or improper performance of
payment processing should be addressed to the appropriate payment agent
directly to the e-mail address (hello@tamo.design), or by phone - in
accordance with the regulations for the provision of electronic payment
services of a given settlement agent.
2. If the Customer fails to
make the payment within the time limit that will be indicated when
placing the Order, the Seller may set an additional time limit for
making the payment. The Seller may also withdraw from the Sales
Agreement due to non-payment after the payment deadline. A declaration
of withdrawal from the Sales Agreement on the basis of this will be sent
to the Customer in the form of a document.

3. RIGHT TO WITHDRAW FROM THE CONTRACT
4.
A consumer who has concluded a distance contract may withdraw from it
without giving any reason by submitting a relevant statement within 50
days.
5. The deadline to withdraw from the Sales Agreement expires
after 50 days from the date on which the Customer came into possession
of the Goods or on which a third party other than the carrier came into
possession of the Goods. However, when the contract concerns the
provision of services, the deadline to withdraw from it expires after 50
days from the date of conclusion of the contract.
6. To exercise the
right to withdraw from the contract, the Consumer must inform the
Seller about his decision to withdraw from the contract by an
unequivocal statement to the e-mail address of the Seller
hello@tamo.design
7. In the event of withdrawal from the contract,
the Seller returns to the Consumer all payments received, immediately,
and in any case not later than 14 days from the date on which the
Consumer informed the Seller about the decision to exercise the right to
withdraw from this contract.
8. The refund will be made using the
same payment methods that were used by the Consumer in the original
transaction, unless the Consumer agreed to a different solution.
9. The Seller stipulates that he may withhold payment until receipt of the Goods.
10.
The consumer, notifying the willingness to return the goods, chooses
the method and sets a convenient collection date. The purchased goods
can be returned to the appropriate address provided by the seller using
your own transport, incurring the full cost of return, or choose another
paid service of collecting the goods by a carrier commissioned by TAMO.
11.
If you choose to collect the goods by TAMO, we will present the total
cost of collecting the goods, which must be paid by the Consumer in the
event of a return. We do not cover the costs of packing and securing the
goods for transport. This issue also remains with the consumer.
12.
The right to withdraw from the contract by the Consumer is excluded if
the subject of sale is a non-prefabricated item, manufactured according
to the consumer's specifications or serving to satisfy his individual
needs, as well as in other cases indicated in art. 38 of the Act of May
30, 2014 on consumer rights (Journal of Laws of June 24, 2014, as
amended).
13. As an exception, the Seller may allow Customers who are
not consumers to withdraw from the contract within a period not longer
than 14 days from the date of receipt of the order. Before using this
right, the Customer who is not a Consumer is obliged to contact the
store (by phone or e-mail) to determine the conditions of withdrawal. If
the Parties accept the terms of withdrawal, the Customer who is not a
Consumer returns the item of sale, observing the following conditions:
14. the product should be returned in its original packaging or packaging allowing for safe transport of the goods;
15. the product should be complete, undamaged, without signs of use;
16. a set of sales documents should be attached to the product;
17.
The product must be accompanied by a completed return form along with a
statement of withdrawal from the contract and the order number must be
written in a visible place.
18. If the received product has damages
independent of the Customer, it is necessary to identify them and
confirm them with a damage report written by the courier. This report
should be written upon receipt (if the packaging of the shipment is
damaged - apparent damage) or within the next 7 days from the date of
receipt (if the packaging of the shipment is not damaged - concealed
damage). At the same time, the customer should inform the store about
this fact by e-mail (hello@tamo.design), and attach the damage report to
the documents related to the withdrawal.
19. The returned goods must
be complete, must not bear traces of use and should have the original,
undamaged manufacturer's packaging. The returned goods must be
accompanied by the original sales document and the completed and signed
return form. The buyer is obliged to properly secure the returned goods
so as to prevent their damage in transport. If the delivered goods are
incomplete or bear traces of use, going beyond the ordinary management
of the item, the Seller reserves the right to claim damages from the
Buyer, to the extent permitted by applicable law.

20. WARRANTY - CONSUMER
21. The Seller is obliged to provide the Consumer with an item free from physical or legal defects.
22.
The Seller is responsible for the defect of the new goods if it is
found within two years from the date of delivery of the Goods to the
Consumer.
23. In terms of terms and rights of the Consumer and the
Seller, the provisions on warranty apply (Article 556 - Article 576 of
the Civil Code).
24. The Seller is released from liability under the
warranty if the Consumer knew about the defect at the time of concluding
the Sales Agreement.
25. The consumer cannot exercise the right to withdraw from the contract under the warranty if the defect is insignificant.
26.
Small differences in the external appearance of the Goods issued to the
Consumer in comparison with the appearance of the Goods (also of the
same type, brand and model) presented in graphic form in the
www.tamo.design Online Store, which may result from other settings of
the Consumer's monitor, do not constitute grounds for a complaint,
lighting conditions, etc. factors related only to using the Internet to
make purchases.
27. The notification of the defectiveness of the
Goods should include: the name and surname of the Consumer, the type of
non-conformity noticed along with a description of what it consists of,
if possible a photo of the Goods complained about and a request to bring
the goods to a state compliant with the contract. The notification
should be made via the complaint form, available on ……………………………. or in
writing to the Seller's address: "TAMO Marcin Laskowski", ul. Polska 7,
81-359 Gdynia.
28. The consumer who exercises the rights under the
warranty is obliged to deliver the defective item at the expense of the
Seller to the address indicated by the Seller.
29. The Seller will
respond to the Consumer's request immediately, no later than within 14
days. The response to the complaint is sent to the e-mail address
provided by the Consumer or in another way provided by the Consumer.
30.
After considering the complaint (both positive and negative), the
Seller sends the Goods directly to the Consumer at his own expense. If
the Goods are not collected by the Consumer and are returned to the
Seller's headquarters, the Seller contacts the Consumer by phone or to
the e-mail address provided in the complaint, informing him about the
possibility of personal Goods or the possibility of re-sending them at
the Consumer's expense. The consumer has 30 days to collect the returned
Goods or submit a statement of reshipment. After exceeding this period,
the returned Goods are sent to the Seller's logistics facility, which
is entitled to charge the Consumer with storage costs, and in the
absence of storage space, to dispose of the Goods at the Consumer's cost
and risk. In the case of disposal, the Seller returns the purchase
price to the Consumer, deducting the cost of storage and disposal.
31. MODIFICATIONS TO THE SELLER'S LIABILITY IN THE SCOPE OF SALES TO AN ENTREPRENEUR.
32.
Withdrawal from the contract by the Entrepreneur is possible only when
the defect of the Good is significant and deprives the Good of its
functionality. The Entrepreneur is obliged to examine the Goods
immediately after receiving them.
33. In relation to Entrepreneurs,
liability under the warranty for defects specified in art. 556 - Art.
576 k.c. is entitled only if the Entrepreneur examined the Goods
immediately after receiving them.
34. Upon handing over the Goods
being the subject of the Sales Agreement to the carrier, the
Entrepreneur shall transfer the benefits and burdens related to the
Products and the risk of their accidental loss or damage.
35. The
Entrepreneur is obliged to inform the Seller about the intention to
withdraw from the Sales Agreement or exercise the warranty right
immediately, not later than 7 days from the date of receipt of the
Goods.
36. The deadline for responding to a complaint submitted by the Entrepreneur is extended to 21 days.
37.
In addition to the rules established separately in this part, the
provisions of sec. X of the Regulations shall apply accordingly.

FINAL PROVISIONS
XII. PERSONAL DATA
1. The administrator of Customers' personal data is the Seller.
2.
The Customer's personal data is processed by the Seller to the extent
necessary to complete the order and provide services electronically,
i.e. to establish, shape the content, change or terminate the legal
relationship between the Customer and the Seller.
3. The Seller
ensures that the Customers' personal data are properly secured, and the
Registration Forms used to send this information are protected by the
SSL security protocol, as a result of which the data transfer process is
encrypted.
4. By processing personal data, the Seller protects the
personal data of Customers against their acquisition and modification by
unauthorized persons.
5. The customer has the right to inspect their personal data and the right to correct them.
6. Detailed regulations regarding the Privacy Policy are available on the Seller's website.
XIII. COPYRIGHT
The
graphic design, photos, content and descriptions of the Goods presented
on the website of the Online Store www.tamo.design are the property of
the Seller and may not be modified, copied and distributed without the
consent of the Seller.
XIV. FINAL PROVISIONS
1. Agreements concluded through the Online Store www.tamo.design are concluded in accordance with Polish law and in Polish.
2.
Any disputes arising between the Seller and the Customer will first be
resolved amicably through mutual negotiations. In the absence of mutual
agreement on disputed issues, the case will be settled by the court
competent for the seat of the Seller
3. The Seller informs the
Customer about the possibility of using out-of-court dispute resolution
methods. In the field of Consumer claims, detailed information and
procedures are available from locally competent consumer rights
ombudsmen, in the Voivodship Inspectorates of the Trade Inspection or at
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2
.show&lng=PL
4. The Regulations have been in force since May 13,
2020. The Seller reserves the right to change the provisions of these
Regulations, while committing itself to publish a consolidated text of
the Regulations on the Online Store website with an indication of the
effective date of the changes, as well as by sending a mention of
changes to the content to the Customer's e-mail address.
5.
Amendments to the Regulations apply to both the Seller and the Customer
from the moment of publishing the changes on the website of the Online
Store www.tamo.design
6. Changes to the Regulations will not in any
way infringe the rights of customers using the online store
www.tamo.design before the date of entry into force of the changes, in
particular they will not affect the placed and/or implemented orders.
Orders accepted for execution are subject to the Regulations valid at
the time of placing the order.
7. The wording and descriptions used
to define individual functionalities of the Seller's Online Store used
in these regulations, including in particular the names and descriptions
of buttons, pictograms and icons, may be changed to equivalent ones.
Making such a change does not constitute a change to these regulations
8. The content of these Regulations is available on the website: www.tamo.design/reguamin